Customer Feedback System

What’s the benefit of gathering customer feedback?

  • Loyal customers grow a business faster than sales or marketing.
  • However, if we never ask for customer feedback, we’ll never understand what drives customer satisfaction. If we don’t know what drives satisfied customers, it will be impossible to create customer loyalty.

Don’t believe it? Here are the facts:

  • It costs 5x to 25x more money to acquire a new customer than keep existing ones happy. [source: Harvard Business Review]
  • The #1 most common source of new leads are referrals. [source: State of Inbound]
  • Highly-engaged customers buy 90% more often and spend 60% more per transaction. [source: Rosetta Consulting]
  • Returning customers, or customer loyalty, is what grows a business. Not a $300,000 commercial we could purchase for 30-seconds on NBC.
  • And it all starts with gathering customer feedback.

Our wireless customer feedback system.

Customer feedback has been proven to be absolutely critical to long term financial and business performance. This is because of the fundamental principle that customer advocates will buy more from you, for longer.
Furthermore they are more likely to refer you, are generally less price sensitive, and are more likely to be forgiving of any mistakes that happen.

  • It is wireless, having plug and play operion with online dashboards.
  • On line Dashboard in ‘real time’ – Graphical and and online reports via your own access to our reporting dashboard which displays the key summary and detailed results from your surveys in real time.
  • Executive summary and presentation – Most organisations opt to have a full analysis of the feedback including key messages.  Furthermore, we can produce and deliver a formal presentation to your board that includes recommendations for action.

 

  • A simple and effective on line experience – Our secure and easy to use online platform assists in the collection of quality feedback. Our platform is different to many others, as it has many features which improves the accuracy as well as the user experience.
  • Yearly progress reports and bench marking provided by us also allows them to see where their investments have paid back. These reports also show what needs further attention.
  • All together these components drive higher profitability.
  • So whether your customers are the general public, or other businesses, we have the right customer feedback solution.
  • We can help you to survey your customers as often as you need to, using our in house web based platforms and valuable insights gained from many years of experience of doing just that for many of our clients.